making a claim with Good2Go

How to make a claim

Full details of how to make a claim are outlined in your policy document.
 

• To download a claim form, please click here.

overseas assistance

Our highly trained team of assistance personnel (including medical professionals) are available 24 hours a day to help you with medical emergencies and other travel-related problems. Call us from anywhere in the world on +64 9 359 1645. Please call reverse charge where this service is available.

our claims team

Our claims team is committed to providing personal attention and fast and efficient settlement of your claim. We undertake to:
 

• pass on your claim to an examiner within 24 hours of receiving it.
• keep you updated on the progress of your claim and be available to answer your questions.
• reply to all telephone enquiries within 24 hours.
• reply to all written correspondence within five working days.
• pay your approved claim within ten working days of receiving all necessary documentation.
• use internet technology when responding to your claims to provide a faster, easier service.