Travel Guard™

Help is always a phone call away. Travel Guard™ operates a network of service centres, and will provide you access 24 / 7 to appropriate medical facilities and where necessary air ambulances that will provide you with access to the best possible medical care. By choosing Chartis, you have direct access to these vital services before and during your journey.
 

Depending on your specific needs, we can:
 

• Provide pre-trip advice such as what vaccinations are required and the local medical conditions at your destination
• Help you in the event of lost luggage, travel documents or credit card by putting you in touch with the nearest embassy or other authorities
• When medical care is needed, direct you to suitable medical facilities, monitor your condition and treatment as well as keeping our family and friends at home informed
• Decide if and when evacuation or repatriation is required and coordinate all facets
• Provide help to re-schedule travel plans when your trip is interrupted by an emergency.

overseas assistance

Our highly trained team of assistance personnel (including medical professionals) are available 24 hours a day to help you with medical emergencies and other travel-related problems. Call us from anywhere in the world on +64 9 359 1645. Please call reverse charge where this service is available. Otherwise, just call the number provided above and we'll call you back.

You can help the experts at Travel Guard™ in an emergency by keeping a list of any prescription drugs taken by you or your family.